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Please see below for some of our most frequently asked questions. 

Essentials™ by Britax® is a new everyday value brand that brings Britax levels of protection to families who make safety a top priority.

Born from a leader in child passenger safety, Essentials™ by Britax® is a value brand built upon the primary focus that every family deserves the peace of mind that comes with 50 years of Britax safety heritage.

Each innovative safety feature is designed with your family in mind because safe enough is not good enough.

The Essentials™ by Britax® seats are manufactured by Britax Child Safety, Inc. (“Britax”). Warranty information can also be found in each product’s User Guide.

Britax warrants this product to the original retail purchaser as follows:

 

LIMITED ONE-YEAR WARRANTY

This product is warranted against defective materials or work­man­ship for one year from the date of original purchase. Proof of purchase is required. Your exclusive remedy for this warranty is that Britax will, at its option, provide repair or replacement components for this product. Britax reserves the right to discontinue or change fabrics, parts, models or products, or to make substitutions. Britax products purchased from unauthorized retailers, online auction sites, or as second hand items are not covered under warranty.

To make a claim under this warranty, you must contact Britax Consumer Services at 1-888-427-4829 or 1-704-409-1699, or write to us using the address on the back cover of this booklet.

 

PLEASE COMPLETE AND MAIL THE OWNER REGISTRATION CARD WITHIN (30) DAYS OF PURCHASE

You may also register online at us.britax.com/registration.

WARRANTY LIMITATIONS

This warranty does not include damages which arise from negligence, misuse or use not in accordance with the product instruction.

The use of non-Britax covers, inserts, toys, accessories, or tightening devices is not approved by Britax. Their use could cause this child seat to fail Federal Motor Vehicle Safety Standards or not perform as intended in a crash. Their use may void the Britax warranty.

LIMITATION OF DAMAGES

The warranty and remedies as set forth above are exclusive and in lieu of all others, oral or written, express or implied. In no event will Britax, or the retailer selling this product, be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

LIMITATIONS OF WARRANTIES AND OTHER WARRANTY TERMS AND STATE LAWS

Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. Some states do not allow certain exclusions or limitations on warranties, so the above may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Neither Britax, nor the retailer selling this product, authorizes any person to create for it any other warranty, obligation, or liability in connection with this product.

For information relating to your particular car seat, please refer to your user guide.

To prevent injury due to deterioration or hidden damage, discontinue use of this child seat if it is older than “X” years or has been in a moderate or severe crash. You can find the Manufactured Date Label located on the shell of your child’s seat.

All Britax car seat accessories are approved for use with both Britax and Essentials™ by Britax® car seats. Find accessories to purchase here.

The cover sets are not machine washable, but they are easy to remove and spot clean as needed. Please refer to the user guide for the proper way to clean your car seat cover.

For additional tips on cleaning car seats, click here.

A system of patented safety features including a SafeCell® Impact-Absorbing Base, Impact Stabilizing Steel Frame, and a V-Shaped Tether that work together to surround your baby in safety. These are the innovations of the Britax safety heritage.

Yes, replacement parts for the Essentials™ by Britax® convertible car seats are available. Please contact customer service to order replacement parts. Please have your serial number and date of manufacture available.

While we cannot comment on specifics until they are announced, we will continue to build our product portfolio for Essentials™ by Britax®.  Stay tuned to our website for future announcements

Don't see your question? Contact us!

If you have additional questions or concerns and would like to speak with a Britax representative directly, please call our Consumer Services department at 1-888-427-4829.They can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.

If calling from outside the USA or Canada: 1-704-409-1699

Email:
Please complete our online submission form and a customer service representative will respond to you in two business days.

Click here to provide your product information so that we can resolve your request for information quickly.

For urgent matters, please contact Customer Service via phone rather than email.

Hours of operation:
Monday to Thursday: 8:30 am - 5:45 pm (ET)
Friday: 8:30 am - 4:45 pm (ET)